Customer RetentionRetention challenges as the company experienced cancellations by some larger customers, raising concerns about the company's competitive positioning and customer satisfaction.
Debt ObligationsLivePerson's balance sheet is stressed with significant convertible debt due, casting doubt on the company's financial stability and its ability to meet future obligations.
Financial PerformanceDisappointing 2024 revenue guidance that was significantly below consensus expectations, signaling potential difficulties in the company's growth trajectory.