Strong Financial Performance
Adjusted pre-tax income of $25 million and an annualized adjusted ROE of 22%, exceeding guidance. GAAP net income attributable to common shareholders was $21 million or $2.50 per share fully diluted, reflecting an annualized return on equity of 19%.
Increase in Servicing UPB
Average servicing UPB of $305 billion for the quarter is up $13 billion versus the first quarter of 2024.
Growth in Owned MSR Editions
Owned MSR editions more than doubled versus the first quarter of 2024.
Book Value Per Share Increase
Book value per share was up approximately 4% versus Q1 2024 and up approximately 2% versus year-end 2024.
Successful Technology Investments
89% of customer inquiries handled through digital interface channels and robotic process automation, saving over 60,000 manual work hours a month.
High Customer Satisfaction
4.6 and 4.1 out of 5 star satisfaction rating for call center and load boarding performance respectively; 61 net promoter score from sub-servicing clients.
New Product Launches and Growth
Enhanced closed and second lean product saw lock volume 3.6 times the same period last year. Proprietary equity IQ reverse mortgage product launched on schedule.
Strong Origination Growth
Originations volume grew 53% versus Q1 2024, and consumer direct channel volume grew by about 165%.