Customer ChurnNet revenue retention was 104% in 2Q24, marking the second straight quarter of decline, affected by elevated churn in the mid-market.
Demand EnvironmentIn an otherwise uneven demand environment where the sales pipeline is still depressed and mid-market churn persists, potential catalysts to improved growth are taking time to emerge.
Product OfferingA consulting firm specializing in corporate performance management noted that many customers are moving away from BlackLine for account reconciliation.