LivePerson appoints Kevin Meeks as Chief Customer Officer

LivePerson announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements in gross retention, Meeks will be the company’s first Chief Customer Officer, responsible for helping customer brands fully realize the value of their investments in LivePerson’s award-winning platform for AI-empowered digital customer conversations. Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek’s tenure, VMware achieved annual recurring revenue of over $4B and double digit improvement in gross retention rates. Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Senior Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates.