TTEC Holdings earnings date
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TTEC Holdings (TTEC) Q3 2026 Earnings Report
TTEC Q3 2026 EPS Results
- Actual EPS
- $0.22
- Consensus EPS
- $0.20
- Beat/Miss
- Beat by +$0.02
- One Year Ago EPS
- $0.12
TTEC Q3 2026 Revenue Results
- Actual Revenue
- $492.70M
- Expected Revenue
- $480.20M
- Beat/Miss
- Beat by +$12.50M
- YoY Revenue Growth
- -5.02%
Earnings Announcement Details
- Quarter
- Q3 2026
- Date
- 11/09/2026
- Time
- After Close
- Conference Call
- Monday, November 9, 2026
TTEC Holdings's next earnings date is estimated for March 4, 2027, based on past reporting schedules.
Q3 2026 Earnings Call Audio
Q3 2026 Earnings Slide Deck
No slide deck is available for this earnings event.
Q3 2026 Earnings Call Summary
The call was broadly positive. Management reported substantial improvement in profitability, free cash flow, debt reduction, Engage margins, client signings, and Digital growth practices, while reiterating the full-year outlook and noting progress on the credit facility extension and TTEC Digital strategic review. These positives were partly offset by a 5.2% consolidated revenue decline, a 6.8% Engage revenue decline, a lower Engage backlog ratio, guidance expected in the low to midrange for adjusted EBITDA and operating income, elevated leverage, and acknowledged challenges around AI adoption and the return to historical margins and growth.
Management reiterated full year 2026 guidance for Engage, forecasting adjusted EBITDA and operating income to come in between the low and midrange of guidance, with Engage margins further improving in the fourth quarter and fourth quarter profitability growth compared to strong fourth quarter 2025 results. Engage revenue decline is leveling off from the first half of 2026, with the trend expected to continue throughout the second half of the year, while the Engage backlog is $1.52 billion or 99% of full year 2026 revenue guidance at the midpoint of the range, and Digital backlog is $424 million or 99% of 2026 revenue guidance at the midpoint of the range. Digital has remained on track with its initial 2026 guidance, and management is confident it will deliver full year results in line with expectations, establishing a solid foundation for both top and bottom line improvement in 2027 and returning to historical top line growth and margins.
- Improved EBITDA, Operating Income, and EPSThird-quarter revenue was $492 million, while adjusted EBITDA increased 18.7% year over year to $51 million, or 10.5% of revenue, up 210 basis points from 8.4%. Operating income increased 29.2% to $37 million, or 7.6% of revenue, up 200 basis points, and EPS increased 84% to $0.22 from $0.12.
- Strong Free Cash Flow and Debt ReductionThird-quarter free cash flow was $28 million versus negative $10 million in the prior-year period. Year-to-date free cash flow was $88 million, and net debt decreased $81 million year to date. Net debt at September 30 was $744 million, a $69 million year-over-year decrease.
- Engage Margin ExpansionTTEC Engage EBITDA margin increased to 9.8% from 7.4% in the same period last year. Engage operating income increased 43.5% to $25 million, or 6.7% of revenue, compared with $17 million, or 4.3%, in the prior year.
- Engage Sales Momentum and Larger Deal SizesTTEC said it had already surpassed year-over-year new client signings and was on track to well exceed last year's total. Year-to-date average new-logo signing size increased 56% over the prior year, while larger deal sizes were also being seen across the embedded client base.
- Improved Engage Revenue RetentionThe Engage last-12-month revenue retention rate improved to 92% from 89% for the same period last year.
- Expanded Nearshore and Offshore DeliveryNearshore and offshore delivery increased from 36% of revenue in 2025 to 42% year to date in 2026, supported by expanded delivery presence in India, Egypt, and Continental Europe.
- AI Tools Improving Associate and Client OperationsTTEC said its AI-enabled solutions are driving efficiencies across recruiting, onboarding, training, quality assurance, language translation, workforce management, and engagement. TTEC Perform is reducing new-associate ramp time by as much as half through data-driven learning programs.
- Growing Demand for TTEC ADDITTEC said demand for its ADDI AI language-translation platform is growing strongly. ADDI supports 40 languages and dialects in real time and has been deployed across multiple clients, with a rapidly growing pipeline.
- Digital High-Growth Practices ExpandingDigital professional-services revenue in high-growth practices increased 28% year over year in the third quarter, while operating income in those practices increased 46%.
- Digital Regional Growth and Enterprise WinsDigital revenue across EMEA and APAC increased 24% year over year, supported by deeper alignments with all three major hyperscalers and several seven-figure wins with premier enterprise brands in EMEA.
- Digital New-Client and Pipeline GrowthTTEC Digital added 24 significant new clients in the quarter, a 20% increase over the third quarter of 2025. Hyperscaler partners and high-growth practices represented 73% of the total pipeline, up from 62% a year ago.
- Digital Operating Income ImprovementDigital third-quarter operating income increased 7.9% to $13 million, or 10.3% of revenue, compared with $12 million, or 9.5%, in the same period last year.
- Digital Backlog IncreasedDigital backlog was $424 million, equal to 99% of 2026 revenue guidance at the midpoint, up from 95% for the same period last year.
- Technology-Partner RecognitionTTEC earned a spot in Microsoft's Inner Circle for the 11th consecutive year, achieved ServiceNow Elite status, and was recognized as a NiCE Star partner.
- Progress on Strategic Alternatives for TTEC DigitalThe company said its process to explore strategic alternatives for TTEC Digital is progressing, with a high level of interest and constructive conversations. PJT Partners is serving as financial adviser.
- Credit Facility ExtensionTTEC reported progress on extending its credit facility maturity to November 2028, supported by profitability improvement, $88 million of year-to-date free cash flow, and $81 million of year-to-date net debt reduction.
- Lower Capital ExpendituresThird-quarter capital expenditures were $9 million, or 1.8% of revenue, compared with $14 million, or 2.7% of revenue, in the prior year. Approximately 68% of current-quarter spending related to product development, real estate expansion, and client technology investments.
- Full-Year Digital Outlook ReiteratedManagement said the Digital segment remained on track with its initial 2026 guidance and was confident it would deliver full-year results in line with expectations.
TTEC Earnings History
| Report Date | Fiscal Quarter | Forecast / EPS | Last Year's EPS | EPS YoY Change | Press Release |
|---|---|---|---|---|---|
| Mar 04, 2027 | 2026 (Q4) | 0.48- | 0.47 | ― | ― |
| Nov 09, 2026 | 2026 (Q3) | 0.200.22 | 0.12 | 83.33% (+0.10) | |
| Aug 10, 2026 | 2026 (Q2) | 0.230.03 | 0.22 | -86.36% (-0.19) | |
| May 07, 2026 | 2026 (Q1) | 0.240.15 | 0.28 | -46.43% (-0.13) | |
| Feb 26, 2026 | 2025 (Q4) | 0.360.47 | 0.19 | 147.37% (+0.28) | |
| Nov 06, 2025 | 2025 (Q3) | 0.230.12 | 0.11 | 9.09% (+0.01) | |
| Aug 07, 2025 | 2025 (Q2) | 0.200.22 | 0.14 | 57.14% (+0.08) | |
| May 08, 2025 | 2025 (Q1) | 0.190.28 | 0.27 | 3.70% (+0.01) | |
| Feb 27, 2025 | 2024 (Q4) | 0.200.19 | 0.37 | -48.65% (-0.18) | |
| Nov 06, 2024 | 2024 (Q3) | 0.140.11 | 0.48 | -77.08% (-0.37) |
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
