Want to see TTEC full AI Analyst Report?
EarningsQ2 2026 Earnings Report
TTEC Q2 2026 EPS Results
Actual EPS$0.03
Consensus EPS$0.23
Beat/MissMissed by -$0.20
One Year Ago EPS$0.22
TTEC Q2 2026 Revenue Results
Actual Revenue$456.28M
Expected Revenue$477.94M
Beat/MissMissed by -$21.66M
YoY Revenue Growth-11.04%
Earnings Announcement Details
QuarterQ2 2026
Date08/10/2026
TimeAfter Close
Conference CallMonday, August 10, 2026
TTEC Upcoming Earnings
TTEC Holdings's next earnings date is estimated for November 11, 2026, based on past reporting schedules.
Q2 2026 Earnings Call Audio
TTEC Q2 2026 Earnings Call
0:00 / 0:00
Q2 2026 Earnings Slide Deck
Q2 2026 Earnings Call Summary
Earnings Call Sentiment|Negative
The call conveyed mixed results: the company delivered positive free cash flow, reduced net debt, maintained positive adjusted EBITDA, and showed clear momentum in its Digital business (backlog growth, professional services growth, and a strategic review to unlock value). However, material top-line pressure (consolidated revenue down 11.3%), margin compression, a sharp drop in EPS driven in part by an elevated tax rate, a significant decline in free cash flow versus prior year, and concentrated client issues in Engage outweigh the positives in the near term. Management outlined credible operational actions (AI/automation, cost structure changes, offshore delivery) and retains visibility via backlog and pipeline, but near-term performance and guidance revisions for Engage reflect meaningful challenges.Company Guidance
Positive Cash Flow and Debt Reduction
Free cash flow of $39 million in Q2 2026 (positive FCF), year-to-date net debt reduction of $58 million, net debt down roughly $36–37 million year-over-year to a net debt position of ~$767 million, and cash on hand of approximately $94 million. Net leverage was 3.85x and the credit facility amendment provided covenant flexibility and adequate liquidity.
Sustained Adjusted EBITDA and Profitability
Adjusted EBITDA of $39 million (8.7% of revenue) in Q2 2026 remained positive despite contraction from $52 million (10.1%) in the prior-year period, showing ongoing underlying profitability while management executes cost and efficiency initiatives.
Digital Segment Momentum and Strategic Review
Digital revenue of $104 million (down 8.5% YoY; -4.6% excluding a $4M one-time IP sale in prior year) with operating income of $12 million (11.7%). Professional services in Digital (excluding two legacy CCAS investments) grew 13% YoY in Q2, the digital backlog was $364 million (85% of 2026 guidance midpoint, up from 83%), management reiterated full-year Digital guidance, and the Board has initiated a strategic review of T-TECH Digital to maximize shareholder value.
Strong Backlog and Improved Retention
Engage backlog of $1.5 billion representing ~98% of full-year 2026 updated revenue guidance at the midpoint, and last 12-month revenue retention improved to 93% (from 88% prior year), providing visibility into future revenue.
Operational Improvements and Technology Deployment
Active initiatives to streamline cost structure, redeploy select support functions to lower-cost locations, expand offshore delivery, and implement AI/automation to improve productivity, simplify workflows, and expand capacity—actions intended to restore margins and scalability.
TTEC Earnings History
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed