Strong Servicing Portfolio Growth
Servicing portfolio reached $680 billion in unpaid principal balance with 2.7 million households, demonstrating sustained growth despite high mortgage rates.
Strategic Partnership with Team USA
Announced a four-year partnership with Team USA and the LA28 Olympic and Paralympic Games to enhance brand visibility and customer engagement.
Technology and Efficiency Improvements
Significant investments in technology and AI have led to improved efficiency and reduced costs, such as a 45,000-hour annualized savings from servicing customer interaction systems.
Resilient Financial Model
Operating returns on equity in the mid-teens during periods of higher rates, with the potential for increased returns when mortgage rates decline.
Subservicing Market Expansion
Signed first three clients and actively engaged with 20 additional prospects, representing approximately $65 billion in UPB.