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Large Customers
Shows how much revenue comes from ServiceNow’s biggest clients and the degree of customer concentration. Heavy reliance on a few large accounts can boost revenue growth but increases exposure if one or more clients reduce spending; rising spend from large customers points to successful enterprise expansion and upsell potential.ServiceNow’s base of >$5M ACV customers has roughly doubled over the past three years, signaling deepening penetration and meaningful up‑market expansion — driven by AI/security add‑ons and large multi‑product deals — which is underpinning record RPO and allowed a modest guidance raise. That concentration boosts revenue visibility and pricing power, but watch near‑term margin pressure from hyperscaler/AI consumption, integration/headcount costs, and management’s note that part of the recent beat reflected on‑prem timing pull‑forward.
Date | Annual Contract Value Worth More Than $5 million |
|---|---|
Jun 30, 2026 | 658.00 |
Mar 31, 2026 | 630.00 |
Dec 31, 2025 | 602.00 |
Sep 30, 2025 | 552.00 |
Jun 30, 2025 | 534.00 |
Mar 31, 2025 | 516.00 |
Dec 31, 2024 | 502.00 |
Sep 30, 2024 | 469.00 |
Jun 30, 2024 | 449.00 |
Mar 31, 2024 | 434.00 |