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Retention Rate
Measures the percentage of customers who continue to use MSCI’s services over time, indicating customer satisfaction, loyalty, and the stability of revenue streams.MSCI’s retention remains consistently high and has rebounded to a multi-year peak, signaling sticky, subscription-driven revenue and effective product momentum (notably AI-enabled launches and strong net‑new recurring sales). The modest quarter-to-quarter dips map to product-specific headwinds—Sustainability & Climate and Real Assets—and occasional Analytics implementation timing. Acquisition-related costs and short-term lumpiness could pressure retention in pockets, but robust ABF inflows and accelerating subscription run‑rate support sustained high retention going forward.
Date | Retention Rate |
|---|---|
Jun 30, 2026 | 95.30 |
Mar 31, 2026 | 95.40 |
Dec 31, 2025 | 93.40 |
Sep 30, 2025 | 94.70 |
Jun 30, 2025 | 94.40 |
Mar 31, 2025 | 95.30 |
Dec 31, 2024 | 93.10 |
Sep 30, 2024 | 94.20 |
Jun 30, 2024 | 94.80 |
Mar 31, 2024 | 92.80 |