Customer RetentionThe firm has absolute best-in-class retention rates at 98%+, making incremental revenue extremely sticky and profitable.
Financial PerformanceServiceNow’s strong AI momentum, consecutive beat-and-raise quarters, and accelerating backlog reaffirm the company’s ability to sustainably grow 20%+ with best-in-class unit economics.
Product AdoptionNOW is proving to be one of the most effective names in software to drive GenAI adoption, supported by its workflow orchestration positioning and tech approach.