Strong Financial Performance
Revenue increased 13% to $426 million, net income grew 9% to $37 million, and adjusted EBITDA grew 41% to $100 million. The company exceeded expectations for both revenue and adjusted EBITDA.
Growth in Member Base
Frontdoor's member count grew 7% to 2.1 million members. The DTC channel saw a 15% increase to 310,000 DTC members, primarily due to the 2-10 acquisition and 4% organic growth.
Innovative Offerings
The AHS app has been downloaded almost 200,000 times, and members have submitted 80,000 service requests. Video chat with an expert is also a hit, with 17% resulting in the problem being resolved over the phone.
Strong Retention Rates
Retention was at 79.9%, supported by an expanded calling program and increased use of preferred contractors. 84% of members are on monthly autopay.
Improved Revenue Outlook
Frontdoor increased revenue outlook for 2025 to $105 million due to growing demand for the HVAC program. They also raised their full year outlook for revenue by $20 million and adjusted EBITDA by nearly $50 million.