Strong Revenue Growth
Q4 net sales of $3.26B and full-year 2025 net sales of $12.6B, representing year-over-year net sales growth of 8.1% in Q4 and 8.3% for the full year.
Recurring Revenue Strength (Autoship)
Autoship customer sales of over $2.7B in Q4 and $10.5B for 2025, representing 84% of Q4 net sales and 83.3% for the full year; Autoship sales grew ~13% in Q4 and 14% for the full year, outpacing overall top-line growth.
Active Customer and Net Add Momentum
Ended 2025 with 21.3M active customers, up ~4% year-over-year, and net additions improved by more than 810,000 year-over-year for fiscal 2025; management expects continuing quarterly net adds of ~150k–250k.
NSPAC Expansion
NSPAC (net sales per active customer) reached $591 in Q4 2025, up approximately 4% year-over-year, driven by premium and health mix and engagement initiatives.
Margin Expansion and Profitability Gains
Q4 gross margin 29.4% and full-year gross margin 29.8%, reflecting ~90 bps expansion in Q4 and ~60 bps for the year; adjusted EBITDA Q4 $162M (5.0% margin, +120 bps YoY) and full-year adjusted EBITDA $719M (5.7% margin, +90 bps YoY).
Record Free Cash Flow and Strong Balance Sheet
Record free cash flow of $232M in Q4 and $562.4M for fiscal 2025; $691.6M net cash provided by operating activities; ended year with ~$879M cash and ~$1.7B liquidity, remaining debt-free.
Capital Return via Buybacks
Repurchased and retired ~6.8M shares, spending approximately $257M in 2025, and management expects increased repurchase activity in 2026.
Confident 2026 Guidance
Full-year 2026 guidance of $13.6B–$13.75B net sales (~8%–9% YoY growth) and adjusted EBITDA margin guidance 6.6%–6.8% (≈100 bps YoY expansion at midpoint); adjusted EBITDA expected ~$900M–$930M.
Strategic Growth Initiatives: Chewy Vet Care and Private Brands
Opened 10 new Chewy Vet Care practices in 2025 (18 locations across 5 states), with CVC described as the fastest NSPAC compounder; launching Chewy Made platform to expand private brand penetration in consumables.
AI-Driven Efficiency Roadmap
Executing enterprise AI rollout across customer experience, service, fulfillment and marketing; expects AI-driven efficiencies to contribute a low tens of millions in 2026 with a pathway to ~ $50M+ annualized savings in 2027.