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TTEC Holdings
(NASDAQ:TTEC)
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Rating:48Neutral
Price Target:
$1.50
▲(7.14% Upside)
Action:Reiterated
Date:10/02/26
The score is held down primarily by weak financial performance (declining revenue, sizable losses, and elevated leverage from high debt and reduced equity). Earnings-call details add some support from positive free cash flow, debt reduction, and Digital momentum, but near-term fundamentals and revised Engage outlook remain pressured. Technicals show only a short-term bounce within a broader downtrend, and valuation is constrained by a negative P/E and no dividend yield provided.
Positive Factors
Backlog and Retention
Large backlog coverage and improved client retention provide meaningful visibility into future service revenue. These indicators support recurring relationship value and can help stabilize results while TTEC works through current operating pressure and selectively rationalizes weaker client programs.
Negative Factors
Declining Revenue and Profitability
Sustained revenue contraction combined with recurring net losses shows that TTEC is not currently converting its scale into durable earnings. Margin compression further limits internal funding capacity and makes a recovery dependent on restoring demand, productivity, and profitable service mix.
Read all positive and negative factors
Positive Factors
Negative Factors
Backlog and Retention
Large backlog coverage and improved client retention provide meaningful visibility into future service revenue. These indicators support recurring relationship value and can help stabilize results while TTEC works through current operating pressure and selectively rationalizes weaker client programs.
Read all positive factors
TTEC Holdings (TTEC) vs. SPDR S&P 500 ETF (SPY)
Market Cap
$74.44M
Dividend Yield6.02%
Average Volume (3M)425.85K
Price to Earnings (P/E)―
Beta (1Y)1.11
Revenue Growth-4.78%
EPS Growth-699.44%
CountryUS
Employees44,900
SectorTechnology
Sector Strength88
IndustryInformation Technology Services
Share Statistics
EPS (TTM)-4.32
Shares Outstanding49,295,940
10 Day Avg. Volume358,262
30 Day Avg. Volume425,854
Financial Highlights & Ratios
PEG Ratio0.02
Price to Book (P/B)1.83
Price to Sales (P/S)0.08
P/FCF Ratio2.13
Enterprise Value/Market Cap12.80
Enterprise Value/Revenue0.47
Enterprise Value/Gross Profit2.29
Enterprise Value/Ebitda-27.88
Forecast
1Y Price TargetN/A
Price Target UpsideN/A
Rating ConsensusHold
Number of Analyst Covering2
EPS Forecast (FY)0.85
Revenue Forecast (FY)$1.96B
TTEC Holdings Business Overview & Revenue Model
Company Description
TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, dedicated to designing, building, and delivering advanced, digitally-enabled customer interactions for brands worldwide. The company operates through two m...
How the Company Makes Money
TTEC primarily makes money by selling customer experience services to enterprise and public-sector clients under outsourcing and professional-services arrangements. A major revenue stream comes from operating outsourced customer engagement and cus...
TTEC Holdings Earnings Call Summary
Earnings Call Date:Aug 10, 2026
(Q2-2026)
| % Change Since: |
Next Earnings Date:Nov 11, 2026
Earnings Call Sentiment Negative
The call conveyed mixed results: the company delivered positive free cash flow, reduced net debt, maintained positive adjusted EBITDA, and showed clear momentum in its Digital business (backlog growth, professional services growth, and a strategic review to unlock value). However, material top-line pressure (consolidated revenue down 11.3%), margin compression, a sharp drop in EPS driven in part by an elevated tax rate, a significant decline in free cash flow versus prior year, and concentrated client issues in Engage outweigh the positives in the near term. Management outlined credible operational actions (AI/automation, cost structure changes, offshore delivery) and retains visibility via backlog and pipeline, but near-term performance and guidance revisions for Engage reflect meaningful challenges.Positive Updates
Positive Cash Flow and Debt Reduction
Free cash flow of $39 million in Q2 2026 (positive FCF), year-to-date net debt reduction of $58 million, net debt down roughly $36–37 million year-over-year to a net debt position of ~$767 million, and cash on hand of approximately $94 million. Net leverage was 3.85x and the credit facility amendment provided covenant flexibility and adequate liquidity.
Negative Updates
Significant Revenue Decline
Consolidated revenue of $455 million in Q2 2026 versus $525 million in the prior-year period, a decline of 11.3% year-over-year.
Read all updates
Q2-2026 Updates
Positive
Negative
Positive Cash Flow and Debt Reduction
Free cash flow of $39 million in Q2 2026 (positive FCF), year-to-date net debt reduction of $58 million, net debt down roughly $36–37 million year-over-year to a net debt position of ~$767 million, and cash on hand of approximately $94 million. Net leverage was 3.85x and the credit facility amendment provided covenant flexibility and adequate liquidity.
Read all positive updates
Company Guidance
Management updated 2026 guidance alongside Q2 results: consolidated Q2 revenue was $455M (vs $525M prior year), adjusted EBITDA $39M (8.7% margin), free cash flow $39M, EPS $0.03 (vs $0.22) with a normalized tax rate of 82.8% that reduced EPS by ~$0.08; cash was ~$94M versus $861M debt (net debt ~$767M), a year‑over‑year net debt reduction of roughly $37–58M and net leverage of 3.85x. They revised Engage full‑year outlook downward (backlog $1.5B = 98% of FY guidance midpoint; LTM revenue retention 93%) with an adjusted EBITDA margin at the midpoint of ~10.1% (still ~110 bps better than 2025) and expect sequential Q3/Q4 revenue recovery; Digital reiterated its full‑year guidance (Q2 revenue $104M, down 8.5% or 4.6% ex a $4M 2025 IP sale; operating income $12M/11.7%; backlog $364M = 85% of digital FY midpoint) and the Board has initiated a strategic review of the Digital business. They also highlighted Q2 capex $13M (2.8% of revenue), seasonal and pipeline dynamics (smaller initial deal sizes, longer closes), and lender covenant flexibility that they say preserves liquidity.TTEC Holdings Financial Statement Overview
Summary
Income Statement
22
Negative
Balance Sheet
18
Very Negative
Cash Flow
46
Neutral
| Breakdown | TTM | Dec 2025 | Dec 2024 | Dec 2023 | Dec 2022 | Dec 2021 |
|---|---|---|---|---|---|---|
Income Statement | ||||||
| Total Revenue | 2.04B | 2.14B | 2.21B | 2.46B | 2.44B | 2.27B |
| Gross Profit | 416.79M | 466.21M | 471.72M | 529.94M | 587.19M | 568.95M |
| EBITDA | -34.18M | -8.77M | -54.25M | 220.32M | 301.21M | 316.97M |
| Net Income | -208.85M | -192.47M | -320.96M | 8.43M | 103.24M | 140.97M |
Balance Sheet | ||||||
| Total Assets | 1.37B | 1.50B | 1.75B | 2.19B | 2.15B | 2.00B |
| Cash, Cash Equivalents and Short-Term Investments | 93.87M | 82.90M | 84.99M | 172.75M | 153.44M | 158.21M |
| Total Debt | 933.37M | 1.00B | 1.08B | 1.13B | 1.06B | 899.88M |
| Total Liabilities | 1.28B | 1.39B | 1.49B | 1.57B | 1.52B | 1.40B |
| Stockholders Equity | 72.20M | 95.07M | 250.25M | 598.63M | 559.91M | 522.21M |
Cash Flow | ||||||
| Free Cash Flow | 40.95M | 81.53M | -103.99M | 76.93M | 53.04M | 190.94M |
| Operating Cash Flow | 85.52M | 119.64M | -58.82M | 144.76M | 137.05M | 251.30M |
| Investing Cash Flow | -40.59M | -41.82M | 477.00K | -67.58M | -226.20M | -541.98M |
| Financing Cash Flow | -33.87M | -73.67M | -38.30M | -68.23M | 89.04M | 319.64M |
TTEC Holdings Technical Analysis
Negative
1.40
Price Trends
1.39
Positive
1.80
Negative
2.29
Negative
Market Momentum
0.04
Negative
51.88
Neutral
40.00
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TTEC, the sentiment is Negative. The current price of 1.4 is below the 20-day moving average (MA) of 1.48, above the 50-day MA of 1.39, and below the 200-day MA of 2.29, indicating a neutral trend. The MACD of 0.04 indicates Negative momentum. The RSI at 51.88 is Neutral, neither overbought nor oversold. The STOCH value of 40.00 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for TTEC.
TTEC Holdings Risk Analysis
TTEC Holdings disclosed 48 risk factors in its most recent earnings report. TTEC Holdings reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks
TTEC Holdings Peers Comparison
UnderperformOutperform
Sector (61)
Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
77 Outperform | $6.83B | 12.01 | 22.91% | 1.87% | 6.89% | 11.22% | |
76 Outperform | $5.89B | 26.41 | 8.68% | 2.29% | 0.55% | -13.85% | |
72 Outperform | $7.03B | 18.39 | 11.19% | ― | 10.76% | 4.93% | |
61 Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% | |
60 Neutral | $2.02B | -0.85 | -95.60% | 4.39% | 2.56% | -918.98% | |
48 Neutral | $74.44M | -0.35 | -162.47% | 6.02% | -4.78% | -699.44% |
* Technology Sector Average
TTEC
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TTEC Holdings Corporate Events
Business Operations and StrategyPrivate Placements and FinancingRegulatory Filings and Compliance
TTEC Holdings Updates Credit Agreement, Adjusts Revolving Commitments
Neutral
Oct 7, 2026
On October 1, 2026, TTEC Holdings, Inc. and its lenders executed a twelfth amendment to the company’s long-standing credit agreement, reducing aggregate revolving credit commitments by $15 million to $960 million and capping total revolving ...
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
Disclaimer
This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.