Airbnb says it removed over 12,000 listings since April

In a blog post, Airbnb announced enhancements to its hosting quality system that aim to ensure that listings which may have failed to meet expectations are removed from the platform. “As part of our efforts to empower Hosts to deliver world-class stays, our hosting quality system identifies listings that may have failed to meet the expectations of our community,” the company said. “When repeated or severe violations of our ground rules for Hosts are reported, listings may be removed from the platform. More than 12,000 listings have been removed globally since April, ahead of summer travel. The system, which was built with feedback from our Host and guest community, takes a targeted and holistic approach when addressing the issue of listing and stay quality. It also helps provide Hosts with more specific and actionable guidance about how they can improve. In addition to guest feedback, the enhanced system also looks at a wide range of considerations – such as Host cancellations and customer service-related issues – to get a holistic picture of the quality and reliability of listings on the platform… One important mechanism for delivering this feedback is our review system, which remains core to building trust within the global Airbnb community. Reviews are an important way for Hosts and guests to give each other feedback, help our community understand what to expect and make informed decisions, and support us in upholding our platform policies and community standards. For example, providing Hosts with constructive feedback in the form of a thoughtfully written review and honest ratings can help them improve their listings and attract more guests in the long term. Our private feedback feature can also be used by guests to help their Hosts make adjustments for future stays.”