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Retention Rate by Segment
Measures customer loyalty within different segments, providing insight into satisfaction levels and the effectiveness of the company's service offerings.Workiva’s durable high gross retention underpins a sticky subscription base while net retention (including add‑ons) has meaningfully trended higher, driven by larger enterprise expansions and product-led upsells (notably AI capabilities). That expansionary mix supports the company’s rising cRPO and strengthened margin/FCF outlook, even as services revenue stays flat and billings timing creates short‑term noise. For investors, the metrics signal scalable recurring revenue and pricing/expansion power, but watch invoice timing and partner‑led services for potential near‑term variability.
Date | Subsciption and Support | Subscription and Support Including Add Ons |
|---|---|---|
Jun 30, 2026 | 97.30 | 110.50 |
Mar 31, 2026 | 97.30 | 112.40 |
Dec 31, 2025 | 97.20 | 112.80 |
Sep 30, 2025 | 97.30 | 113.60 |
Jun 30, 2025 | 97.50 | 113.70 |
Mar 31, 2025 | 97.30 | 110.10 |
Dec 31, 2024 | 97.00 | 112.00 |
Sep 30, 2024 | 98.00 | 110.50 |
Jun 30, 2024 | 97.60 | 109.20 |
Mar 31, 2024 | 97.80 | 110.60 |