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Average Monthly Retention
Indicates the percentage of customers who continue their coverage each month, showing customer satisfaction and long-term revenue stability.Retention has remained exceptionally high with a slow multi-year dip that has stabilized and edged higher recently — a meaningful signal that pricing, automation and new product rollouts are holding customers despite weaker vet visits and adoption. For investors, resilient retention underpins the company’s rising LTV and justifies AOI-funded customer acquisition; however, any renewed deterioration would quickly erode the economics given rising acquisition costs.
Date | Average Monthly Retention |
|---|---|
Jun 30, 2026 | 98.37 |
Mar 31, 2026 | 98.35 |
Dec 31, 2025 | 98.34 |
Sep 30, 2025 | 98.33 |
Jun 30, 2025 | 98.29 |
Mar 31, 2025 | 98.28 |
Dec 31, 2024 | 98.25 |
Sep 30, 2024 | 98.29 |
Jun 30, 2024 | 98.34 |
Mar 31, 2024 | 98.41 |