T Mobile US (TMUS) Churn by Type

Measures customer losses across categories (postpaid, prepaid, and device churn) to indicate loyalty and competitive stress. Low postpaid churn supports predictable revenue and long customer lifetimes; spikes in churn warn of pricing sensitivity, network issues, or aggressive competitor offers that could erode revenue.

Postpaid phone churn has stayed low and relatively stable but shows modest recent upticks and seasonal spikes; management says churn improved in the latest quarter yet expects a temporary rise from a planned rate‑plan modernization in Q3. Prepaid churn is consistently higher and more volatile, though migration of higher‑quality prepaid customers into postpaid is lifting overall subscriber quality and ARPA. Network leadership and record NPS should limit lasting damage, but device price pressure and the rate‑plan reset are near‑term churn risks investors should monitor against the company’s net‑add guidance.