EarningsQ2 2026 Earnings Report
MX:NICEN Q2 2026 EPS Results
Actual EPS$49.08
Consensus EPS$47.99
Beat/MissBeat by +$1.09
One Year Ago EPS$54.72
MX:NICEN Q2 2026 Revenue Results
Actual Revenue$14.46B
Expected Revenue$13.93B
Beat/MissBeat by +$535.42M
YoY Revenue Growth+7.19%
Earnings Announcement Details
QuarterQ2 2026
Date08/05/2026
TimeBefore Open
Conference CallWednesday, August 5, 2026
MX:NICEN Upcoming Earnings
NICE's next earnings date is estimated for November 12, 2026, based on past reporting schedules.
Q2 2026 Earnings Call Audio
MX:NICEN Q2 2026 Earnings Call
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Q2 2026 Earnings Slide Deck
Q2 2026 Earnings Call Summary
Earnings Call Sentiment|Positive
The call conveyed strong operational execution and strategic momentum: revenue and EPS outperformed guidance, cloud and AI bookings/backlog showed material acceleration, large strategic deals and international expansion reinforced the go-to-market progress, and product/platform innovation (Cognigy native integration, NICE Labs) supports long-term differentiation. The principal near-term headwinds are timing and conversion lags from bookings to revenue as customers take measured approaches to scale AI, a decline in services tied to cloud migration, and some quarter-to-quarter ARR variability. Management reiterated full-year revenue guidance and raised EPS, signaling confidence in the medium-term outlook.Company Guidance
Revenue Beat and EPS at High End
Total revenue of $782 million in Q2, up 8% year-over-year and above the high end of guidance; non-GAAP EPS of $2.70 delivered at the high end of the range.
Strong Cloud Growth
Cloud revenue totaled $609 million (78% of total), growing 12.6% year-over-year (including ~250 basis points contribution from Cognigy); company expects full-year cloud growth of 13%–15%.
AI & ARR Momentum
CX AI and Self-Service ARR reached $362 million, up 52% year-over-year and now represents 15% of cloud revenue; company reported record Q2 AI bookings and AI backlog growth of 72% year-over-year.
Backlog and Bookings Strength
Cloud backlog increased 19% year-over-year; company reported a record quarter for new cloud ACV bookings, including another record quarter for AI bookings; ~75% of Cognigy bookings were attached to CXone.
Large Strategic Enterprise Wins
Secured multiple 8-digit ACV deals including the largest CXone and Cognigy deal ever with HMRC (9-digit TCV) and another 8-digit win with a major U.S. health care organization; wins delivered with strategic GSIs (Capgemini, Accenture).
International Acceleration
International revenue grew materially: CEO cited +22% YoY; CFO reported EMEA +30% YoY (13% of total) and APAC +8% YoY (5% of total); international cloud revenue increased ~34% YoY on a constant-currency basis.
Margin and Cash Generation
Gross margin of 68.4% (cloud gross margin improved 40 basis points YoY to 69%); operating income of $198 million (operating margin 25.3%); operating cash flow $123 million and free cash flow $93 million in the quarter.
Capital Return and Balance Sheet
Repurchased $58 million of shares in Q2 and $311 million YTD (≈5% of market cap); shares outstanding declined ~6% YoY to ~58.1 million; cash and short-term investments of $355 million.
Product and Platform Innovation
Cognigy made fully native to CXone ahead of schedule; launched NICE Labs; introduced agentic analytics and agentic engagement plan; platform remains model-agnostic to support customer flexibility.
Customer Outcomes Demonstrating Value
Customer case studies showed strong outcomes: TripAdvisor AI agent delivered 90 customer sentiment (vs. 71 for humans); GXBank reported 95% customer satisfaction, 95% first contact resolution and 70% autonomous chat resolution.
Guidance Reiterated and EPS Raised
Full-year 2026 revenue guidance reiterated at $3.170B–$3.190B (≈+8% at midpoint); full-year EPS guidance raised to $11.06–$11.26; Q3 revenue guide $780M–$790M and EPS guide $2.73–$2.83.
MX:NICEN Earnings History
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed