EarningsQ4 2026 Earnings Report
MX:FLWS Q4 2026 EPS Results
Actual EPS-$13.60
Consensus EPS-$11.90
Beat/MissMissed by -$1.70
One Year Ago EPS-$11.73
MX:FLWS Q4 2026 Revenue Results
Actual Revenue$4.98B
Expected Revenue$5.00B
Beat/MissMissed by -$17.86M
YoY Revenue Growth-12.92%
Earnings Announcement Details
QuarterQ4 2026
Date09/10/2026
TimeBefore Open
Conference CallThursday, September 10, 2026
MX:FLWS Upcoming Earnings
1-800 Flowers's next earnings date is estimated for October 29, 2026, based on past reporting schedules.
Q4 2026 Earnings Call Audio
MX:FLWS Q4 2026 Earnings Call
0:00 / 0:00
Q4 2026 Earnings Slide Deck
No slide deck is available for this earnings event.
Q4 2026 Earnings Call Summary
Earnings Call Sentiment|Neutral
The call presented meaningful progress in organizational simplification, cost savings, digital modernization, marketing measurement, customer segmentation, and financial flexibility. However, those improvements were accompanied by substantial fourth-quarter and full-year revenue declines, lower gross margin, materially lower fiscal 2026 adjusted EBITDA, higher net debt, and fiscal 2027 guidance for another mid-single-digit revenue decline. The operational transformation is progressing, but financial performance remains challenged and the recovery is expected to be gradual.Company Guidance
Amended Credit Facility Provides Greater Flexibility
The company amended its credit agreement to extend the existing covenant relief period and gain greater flexibility to retain a portion of potential asset-sale proceeds for reinvestment in the business. Management said the amendment also better positions the company to pursue a capital-raising process.
Transformation and Organizational Simplification
Management said fiscal 2026 strengthened the company's leadership team, simplified its organization, modernized digital and marketing capabilities, improved operational efficiency, and established clearer ownership across the customer journey through a function-based organizational structure.
Cost Savings Target Achieved Ahead of Schedule
The company completed its original $50 million run-rate cost savings target within the first year, ahead of plan, and identified an additional $15 million-$20 million of opportunities across cost of goods sold and operating expenses. The additional opportunities are expected to be executed during fiscal 2027, with the full benefit expected in fiscal 2028.
Digital Experience Modernization
The redesigned Harry & David website entered A/B testing with a mobile-first design, improved navigation, dynamic product ranking, and AI power search. The company also transitioned some low-traffic standalone websites into categories within harryanddavid.com to leverage larger platforms, broaden assortment exposure, and operate more efficiently.
Improved Floral Assortment and Fulfillment Integration
Florist-fulfilled and direct-ship merchandising teams are now working together to align assortment, make popular products available through both fulfillment methods, clarify value propositions, expand coverage where florist availability is limited, and provide customers with more choice.
Customer Base and Loyalty Engagement
At the end of fiscal 2026, the company had 7.5 million customers and over 800,000 Passport members, with 77% of revenue coming from existing customers. Multi-category customers represented 12% of customers and 26% of revenue, while Passport members represented 9% of customers and 19% of revenue.
Higher Average Order Value and Wholesale Growth
For the full fiscal year, a 5.5% increase in average order value and growth in the wholesale business partially offset the 17.6% decline in transactions.
BloomNet Revenue Growth
BloomNet revenue increased 1.9% in the fourth quarter, including approximately a $500,000 year-over-year increase. Management attributed the increase mainly to local marketplace sales processed through DoorDash, Instacart, and Uber Eats, along with a favorable florist-fulfilled Mother's Day performance.
Third-Party Marketplace Momentum
Relationships with Amazon, DoorDash, Instacart, and other external marketplaces were described as growing double, sometimes triple digits from a small base. Management said the relationships were marketing contribution margin positive and that it had found very little cannibalization of the company's own digital channels.
Marketing Efficiency Improvements
Management said customer acquisition cost declined and customer lifetime value increased during fiscal 2026. Marketing contribution margin was positive in most quarters and most months after the company stopped spending on transactions that were not contribution-margin positive, including marketing acquisition costs.
New Marketing and Loyalty Capabilities
The company is implementing new marketing tools and capabilities, including multi-touch attribution across all websites targeted to become live in October. It is also redesigning Passport with a wallet to measure retention and incrementality and to segment customers, while modernizing its media team and expanding personalized, full-funnel marketing.
Free Cash Flow and Debt Management Improvement
Disciplined working-capital management contributed to a $55 million improvement in free cash flow compared with the prior year. Term debt declined to $139 million from $160 million a year earlier, and the company had no borrowings under its revolving credit facility.
Lower Inventory
Year-end inventory declined to $153 million from $177 million in the prior year.
Fiscal 2027 Adjusted EBITDA Outlook Above Fiscal 2026
The company expects fiscal 2027 adjusted EBITDA of $10 million-$15 million, compared with $2.9 million in fiscal 2026. Management said the outlook includes the full benefit of the $50 million run-rate cost savings, the end of consulting costs, reinvestment in marketing, MarTech, and digital customer experience, and approximately $12 million of incremental variable compensation expense.
Positive Floral Category Trajectory
Management said the flowers category was growing on most days and in more weeks after applying learnings from Valentine's Day and Mother's Day, including aligning florist-fulfilled and direct-ship value propositions and using AI ranking to show customers more of the flower products they want.
Mother's Day Performance Met Expectations
Management said the trajectory of Mother's Day was aligned with expectations and generated significant learnings that were being implemented across the business.
MX:FLWS Earnings History
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed