LIVECHAT Software SA (LCHTF) Q4 2026 Earnings Report

The call presents a broadly constructive operational picture: cash flow and payments improved (including a >160% jump in API usage payments), multi-product adoption and higher-value customer mix increased, and AI agent metrics are strong. These positives offset a modest MRR decline (USD 50k), short-term churn risk tied to ending LiveChat grandfathering, and limited early traction for the new Text App. Management outlines concrete product, security (SOC-2) and go-to-market initiatives that should support longer-term growth, so despite near-term headwinds the tone is cautiously optimistic.

Guidance from the call noted that MRR at the end of March was USD 6.93 million (a USD 50,000 decline in the quarter, with the drop concentrated in March), while payments received were the strongest of the financial year—up 0.4% year‑over‑year and +3.1% versus the prior three months—and API usage payments exceeded USD 0.25 million for the quarter (up >160% versus the previous quarter); churn rose in February–March mainly from unpaid subscriptions (partly due to ending LiveChat grandfathering effective this month), with LiveChat new‑customer prices having risen ~20% in September and management expecting short‑term churn but a materially positive net effect on recurring revenue (largest MRR impact expected this quarter); other metrics: share of customers with ARPL > USD 500 rose by 1 percentage point, multi‑product customers accounted for 38.8% of MRR (+10 pp YoY, +1.6 pp vs prior quarter), AI agent resolution rate is ~74% (vs ~59% industry average; 80–90% for fully trained agents), STS handles 0.5M chats annually with satisfaction ~82–85%, SOC‑2 work is in the observation period (direct certification costs have paid off), Text App marketing will begin in May with KPI effects expected by year‑end, infrastructure costs are stabilized (slightly lower in the prior Q4) and marketing/ACQ spend will increase but be channel‑data driven.