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Client Retention
Rates of renewals and churn among customers; high retention indicates sticky, predictable recurring revenue and satisfied clients, while rising churn or weaker renewals warn of competitive loss, pricing issues, or product fit problems.Retention was steady in the low‑90s for years but jumped to 95% in 2026 and held, signaling materially lower churn driven by enterprise/multi‑year renewals and AI‑led upsells highlighted on the call. That uplift makes ASV and revenue more predictable and supports higher ASPs and contract-term expansion, reinforcing the company's growth durability even as management absorbs token/technology costs and near-term margin pressure; execution/timing of large deals and how AI consumption is priced remain the primary risks to sustaining this improvement.
Date | Client Retention |
|---|---|
Sep 30, 2026 | 95.00 |
Jun 30, 2026 | 95.00 |
Mar 31, 2026 | 95.00 |
Dec 31, 2025 | 91.00 |
Sep 30, 2025 | 91.00 |
Jun 30, 2025 | 91.00 |
Mar 31, 2025 | 91.00 |
Dec 31, 2024 | 91.00 |
Sep 30, 2024 | 90.00 |
Jun 30, 2024 | 90.00 |