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Client Retention
Rates of renewals and churn among customers; high retention indicates sticky, predictable recurring revenue and satisfied clients, while rising churn or weaker renewals warn of competitive loss, pricing issues, or product fit problems.Client retention climbed from a long-standing ~90–92% range to ~95% in early-2026, reflecting materially stronger contractual stickiness; management attributes this to >95% ASV retention, longer multi‑year enterprise renewals, and meaningful AI-led expansions. That shift lowers churn risk, makes ASV and revenue more predictable, and underpins buybacks and guidance even as margins are compressed by AI/token costs. Monitor concentration in big multi‑year deals and execution on AI monetization, which could reintroduce timing volatility.
Date | Client Retention |
|---|---|
Jun 30, 2026 | 95.00 |
Mar 31, 2026 | 95.00 |
Dec 31, 2025 | 91.00 |
Sep 30, 2025 | 91.00 |
Jun 30, 2025 | 91.00 |
Mar 31, 2025 | 91.00 |
Dec 31, 2024 | 91.00 |
Sep 30, 2024 | 90.00 |
Jun 30, 2024 | 90.00 |
Mar 31, 2024 | 90.00 |