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Dollar-Based Net Retention Rate
Indicates how much revenue is retained from existing customers, reflecting customer satisfaction and the potential for upselling.After peaking above 110 in 2021–2022, net retention slid through 2023 into sub‑100 territory—signaling weaker expansion—then stabilized around 99–101 over the last year. That leveling matches the Q1 surge in AI customer ARR, record organic ARR additions and larger customer cohorts, suggesting upsell dynamics are beginning to recover. If management sustains AI pull‑through into multi‑product adoption, retention can re‑accelerate; however, capacity‑ramp timing and competitive risk mean further improvement isn’t guaranteed in the near term.
Date | Dollar-Based Net Retention Rate |
|---|---|
Mar 31, 2026 | 101.00 |
Dec 31, 2025 | 101.00 |
Sep 30, 2025 | 99.00 |
Jun 30, 2025 | 99.00 |
Mar 31, 2025 | 100.00 |
Dec 31, 2024 | 99.00 |
Sep 30, 2024 | 97.00 |
Jun 30, 2024 | 97.00 |
Mar 31, 2024 | 97.00 |
Dec 31, 2023 | 96.00 |