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Retention Rate
Represents the share of customers who stay or renew over a given period, indicating customer satisfaction, stability of recurring income, and the need for marketing spend to replace churned customers. Higher retention supports predictable revenue and lower operating costs.Retention has been volatile but above management’s 52% guidance on a trailing basis, with recurring mid‑year spikes (June/Sept) and steep Q1 troughs—most notably Q1 2025—reflecting occupancy pressure, Colorado RUBS losses and elevated concessions. Management’s Q1 commentary (54.1% retention, April leasing momentum) suggests underlying demand and leasing spreads are recovering, yet variability implies same‑store NOI remains vulnerable to localized regulatory and timing effects; expect retention‑driven revenue swings until occupancy and RUBS headwinds fully normalize.
Date | Retention Rate |
|---|---|
Jun 30, 2026 | 61.30 |
Mar 31, 2026 | 54.10 |
Dec 31, 2025 | 55.20 |
Sep 30, 2025 | 59.90 |
Jun 30, 2025 | 60.20 |
Mar 31, 2025 | 49.20 |
Dec 31, 2024 | 54.50 |
Sep 30, 2024 | 58.90 |
Jun 30, 2024 | 59.10 |
Mar 31, 2024 | 53.40 |