Double-Digit Revenue and Broad Growth
Revenue increased 26% year-over-year, driven by double-digit growth in adjusted revenue, origination volume, subservicing additions, and total servicing UPB.
Origination Volume Surge (Consumer Direct)
Consumer Direct origination volume increased nearly 4x year-over-year (4x), with originations revenue more than 2x year-over-year and +7% sequentially.
Origination Profitability Expansion
Originations adjusted pretax income was $34 million, up 3.5x versus prior year; originations pretax income grew 3.5x year-over-year and Consumer Direct adjusted PTI rose about sevenfold.
Subservicing Growth and Opportunity
First quarter subservicing additions rose 94% year-over-year; company signed 2 new clients, has 5 agreements under negotiation, expects H1 subservicing additions target of $28 billion and >$50 billion for the full year.
Servicing Portfolio Expansion
Total servicing UPB ended the quarter up 11% year-over-year (company) vs industry growth of 3%; servicing-owned UPB grew ~18% year-over-year; total servicing book reported at $338 billion (+11% YoY).
Technology and AI-Driven Performance Gains
Leads on payoffs that resulted in new loans are up 40% year-over-year; lead-to-lock conversion improved 60% year-over-year; engagement +34% and conventional loan conversion +8%; 25% improvement in digital contact rates; document-type extraction at 95% accuracy across >350 types.
Operational Investments and Capacity Increases
Consumer Direct staffing increased 34% since the end of Q4 and the company is investing in AI and enabling technology to increase origination scalability and recapture capabilities.
Improved Recapture and Competitive Position
Refinance recapture rate improved 3 percentage points versus the prior quarter and the last 12-month recapture rate outperforms the ICE industry average; originations team doubled volume YoY vs industry growth of 44%.
Hedging and Valuation Controls
MSR hedge strategy continued to perform effectively (9 consecutive quarters of intended performance) and the company insourced its MSR valuation process to increase agility and scenario analysis capabilities.
Transaction with Finance of America Reverse (Revised)
Revised transaction to sell ~57% of owned reverse servicing portfolio (~77% of reverse MSR investment) expected to generate $70–$80 million in proceeds (before holdbacks/pricing adjustments), reduce balance sheet exposure, and establish a subservicing relationship — transaction resubmitted to Ginnie Mae for approval.