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Blended Churn
Measures the rate at which customers discontinue services, indicating customer satisfaction and the company’s ability to retain its user base.Prepaid churn is persistently high and seasonal—spiking each Q4—while postpaid churn is far lower but shows the same year-end upticks; the prepaid/postpaid gap makes prepaid the main retention headwind and a likely drag on ARPU and subscriber stability. Mid‑year improvements (notably H1 2025) show retention actions can move the needle, but recurring December spikes and a rebound in early‑2026 imply those fixes aren’t fully durable. Priority: convert/lock-in more postpaid customers and smooth promotional/contract churn to stabilize revenue.
Date | Postpaid | Prepaid |
|---|---|---|
Jun 30, 2026 | 1.02 | 5.63 |
Mar 31, 2026 | 1.34 | 5.97 |
Dec 31, 2025 | 1.49 | 5.93 |
Sep 30, 2025 | 1.13 | 5.10 |
Jun 30, 2025 | 1.06 | 5.06 |
Mar 31, 2025 | 1.21 | 5.77 |
Dec 31, 2024 | 1.66 | 6.15 |
Sep 30, 2024 | 1.28 | 4.66 |
Jun 30, 2024 | 1.18 | 4.60 |
Mar 31, 2024 | 1.21 | 5.74 |