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Twilio (TWLO) AI Stock Analysis
Twilio
(NYSE:TWLO)
The score is supported by a strong financial improvement (profitability and robust free cash flow) and a very low-leverage balance sheet, reinforced by a notably upbeat earnings call with raised 2026 guidance and constructive 2027 targets. Offsetting these positives, technicals are currently weak (below key moving averages with negative MACD), and valuation is only moderately attractive without a dividend.
Twilio Key Performance Indicators (KPIs)
Active CustomersTracks the number of customers actively using Twilio’s services, reflecting market penetration, customer retention, and potential for future revenue growth.
Twilio’s customer base has grown steadily since 2020 but hit a brief plateau in late‑2023 before reaccelerating; the sharp jump in 2025 (particularly mid‑ to late‑year) signals renewed go‑to‑market or product traction and a widening funnel. That momentum is a positive leading indicator for revenue if ARPU and usage per customer hold, but investors should watch mix and churn closely—customer count growth alone can mask lower-value additions or compression in monetization.
Twilio (TWLO) vs. SPDR S&P 500 ETF (SPY)
- Market Cap
- $31.26B
- Dividend Yield
- ―
- Average Volume (3M)
- 3.09M
- Price to Earnings (P/E)
- 24.3
- Beta (1Y)
- 1.60
- Revenue Growth
- 19.10%
- EPS Growth
- 1795.49%
- Country
- US
- Employees
- 5,587
- Sector
- Technology
- Sector Strength
- 61
- Industry
- Software - Infrastructure
Twilio Business Overview & Revenue Model
Company Description
Twilio Inc. offers a comprehensive cloud-based communications platform, empowering developers to build, scale, and manage customer engagement features directly within their software applications across both U.S. and international markets. Central to...
How the Company Makes Money
Twilio primarily makes money by charging usage-based fees for communications and customer engagement services delivered through its cloud platform. The core revenue stream is consumption (pay-as-you-go) pricing tied to customer activity such as sendi...
Twilio Earnings Call Summary
The call was strongly positive. Twilio reported record revenue, gross profit, operating income and free cash flow; raised its full-year 2026 revenue, profit and cash flow guidance; provided a preliminary 2027 outlook above its prior framework; and described broad-based growth, strong customer expansion and increasing AI adoption. The main challenges were Messaging's modest deceleration, carrier-fee-related margin pressure, higher seasonal hosting costs, the nonrecurring benefit from platform credits and the fact that broader AI adoption remains early. These lowlights were outweighed by the company's operating performance, raised outlook and reported momentum across Voice, software add-ons, self-serve and AI-related products.
Q3-2026 Updates
Positive Updates
Negative Updates
Company Guidance
For Q4, Twilio is initiating a revenue target of $1.595 billion to $1.605 billion, representing 17% to 17.5% reported growth and 11% to 12% organic growth, with approximately $75 million in incremental U.S. carrier fees; non-GAAP gross profit growth is expected to be similar to organic revenue growth. For full year 2026, Twilio is raising its organic revenue growth outlook to 15% from 13% to 13.5% previously and its reported revenue growth outlook to 20% from 18% to 18.5% previously, while continuing to expect non-GAAP gross profit growth to be similar to its organic revenue growth rate; full year revenue guidance assumes approximately $245 million in incremental pass-through revenue from U.S. carrier fees, which are expected to reduce full year 2026 non-GAAP gross margin by roughly 200 basis points compared with full year 2025 non-GAAP gross margin, all else equal. Q4 non-GAAP income from operations is expected to be $300 million to $310 million, full year 2026 non-GAAP income from operations is expected to be $1.19 billion to $1.2 billion, and full year free cash flow guidance is $1.19 billion to $1.2 billion. For full year 2027, Twilio expects organic revenue growth of at least 10%, non-GAAP gross profit growth similar to organic revenue growth, non-GAAP income from operations of at least $1.35 billion, and free cash flow of at least $1.35 billion.
Twilio Financial Statement Overview
Summary
Strong TTM turnaround to profitability with solid cash support (free cash flow roughly matching net income) and improving free-cash-flow growth. Balance sheet is highly conservative with extremely low leverage, providing flexibility. Main offset is materially slower TTM revenue growth, raising questions about how durable the earnings inflection is without stronger top-line momentum.
Income Statement
72PositiveBalance Sheet
88Very PositiveCash Flow
84Very Positive| Breakdown | TTM | Dec 2025 | Dec 2024 | Dec 2023 | Dec 2022 | Dec 2021 |
|---|---|---|---|---|---|---|
Income Statement | ||||||
| Total Revenue | 5.83B | 5.07B | 4.46B | 4.15B | 3.83B | 2.84B |
| Gross Profit | 2.83B | 2.48B | 2.28B | 2.04B | 1.81B | 1.39B |
| EBITDA | 420.20M | 272.54M | 117.37M | -712.32M | -964.50M | -702.55M |
| Net Income | 1.27B | 33.83M | -109.40M | -1.02B | -1.26B | -949.90M |
Balance Sheet | ||||||
| Total Assets | 11.11B | 9.77B | 9.87B | 11.61B | 12.56B | 13.00B |
| Cash, Cash Equivalents and Short-Term Investments | 2.89B | 2.47B | 2.38B | 4.01B | 4.16B | 5.36B |
| Total Debt | 1.06B | 1.08B | 1.11B | 1.16B | 1.24B | 1.29B |
| Total Liabilities | 1.94B | 1.95B | 1.91B | 1.88B | 2.01B | 1.97B |
| Stockholders Equity | 9.17B | 7.82B | 7.95B | 9.73B | 10.56B | 11.03B |
Cash Flow | ||||||
| Free Cash Flow | 1.11B | 945.43M | 657.46M | 363.52M | -334.55M | -148.21M |
| Operating Cash Flow | 1.19B | 1.00B | 716.24M | 414.75M | -254.37M | -58.19M |
| Investing Cash Flow | -264.93M | 80.95M | 1.37B | 228.60M | -616.45M | -2.49B |
| Financing Cash Flow | -594.69M | -833.10M | -2.31B | -643.61M | 45.01M | 3.10B |
Twilio Technical Analysis
Price Trends
Market Momentum
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TWLO, the sentiment is Negative. The current price of 202.02 is below the 20-day moving average (MA) of 245.40, below the 50-day MA of 254.54, and above the 200-day MA of 190.92, indicating a neutral trend. The MACD of -16.18 indicates Positive momentum. The RSI at 31.83 is Neutral, neither overbought nor oversold. The STOCH value of 30.19 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for TWLO.
Twilio Risk Analysis
Twilio disclosed 49 risk factors in its most recent earnings report. Twilio reported the most risks in the "Finance & Corporate" category.
Latest Risks Added
1 New RiskTwilio Peers Comparison
Overall Rating
ZM78Outperform
TWLO72Outperform
RNG69Neutral
FIVN65Neutral
EGHT59Neutral
BAND58Neutral
Financial Indicators
| Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
| 78Outperform | $26.23B | 8.17 | 32.25% | ― | 5.04% | 183.28% | |
| 72Outperform | $31.26B | 24.28 | 15.08% | ― | 19.10% | 1795.49% | |
| 69Neutral | $6.09B | 9.20 | -163.48% | 0.56% | 5.46% | 5206.85% | |
| 65Neutral | $2.12B | 39.05 | 6.92% | ― | 10.10% | 79.41% | |
| Sector * | 61Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% |
| 59Neutral | $310.76M | 44.94 | 4.98% | ― | 4.31% | ― | |
| 58Neutral | $1.31B | 329.04 | 2.24% | ― | 15.11% | ― |
* Technology Sector Average
Performance Comparison
| Show on chart | Ticker | Company Name | Price | Change | % Change |
|---|---|---|---|---|---|
| TWLO | Twilio Inc | 202.02 | 71.41 | 54.67% | |
| EGHT | 8x8 Inc | 2.13 | 0.16 | 8.12% | |
| RNG | RingCentral Inc | 72.07 | 45.16 | 167.82% | |
| FIVN | Five9 Inc | 28.12 | 7.36 | 35.45% | |
| BAND | Bandwidth | 40.34 | 25.58 | 173.31% | |
| ZM | Zoom Communications Inc. | 89.88 | 6.72 | 8.08% |
Disclaimer
This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.
Date of analysis: Oct 31, 2026
