EBITDA Margin Improvement
EBITDA was $56 million, up from $55 million in the prior year, driven by improved EBITDA margins of 10.6% versus 9.5% in the prior year.
Expansion in AI and Digital Solutions
TTEC is making significant strides in AI and digital solutions, collaborating with hyperscalers and developing proprietary AI-enabled capabilities, resulting in new client signings and expanded market reach.
Growth in Digital Managed Services
Digital managed service offerings increased 2.7% compared to the prior year, representing approximately 66% of digital's total first quarter revenue compared to 62% in the same period last year.
Improved Operational Efficiency
Operational efficiencies and cost optimization initiatives have led to meaningful profitability improvements, especially in TTEC Engage.
Recognition for AI Solutions
TTEC received multiple Stevie Awards for excellence in sales and service, including recognition for AI-enabled solutions like TTEC Perform and TTEC Addi.