TTEC Holdings, Inc. (TTEC)
NASDAQ:TTEC
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Earnings Data
Report Date
Aug 06, 2026After Close (Confirmed)
Period Ending
2026 (Q2)Consensus EPS Forecast
0.24Last Year’s EPS
0.22Same Quarter Last Year
Moderate Buy
Based on 3 Analysts Ratings
Earnings Call Summary
Earnings Call Sentiment|Neutral
The call presented a balanced picture: clear operational progress (AI product launches, platform adoption, improved retention, offshore mix and bookings momentum) and measurable cash/debt improvements, but also notable near-term financial headwinds (Q1 revenue and margin declines, EPS compression, timing-driven shortfalls, a higher tax rate and continued elevated leverage). Management reiterated full-year guidance and expects profitability and revenue to improve in the second half of 2026 as AI initiatives scale and rationalizations and offshore mix benefits are realized.Company Guidance
Revenue and EBITDA (Contexted)
Q1 2026 revenue was $496M. Adjusted EBITDA was $46M (9.2% of revenue). Management notes that a $3M receivable timing delay (public sector) suppressed Q1 EBITDA and that adjusted EBITDA would have been $49M (9.7% of revenue) if recognized this quarter.
Free Cash Flow and Debt Reduction
Free cash flow improved to $21M in Q1 2026 versus $16M in prior-year (+$5M). Net debt decreased by $79M year-over-year to $803M (cash $89M; total debt $892M), demonstrating continued focus on cash generation and balance sheet strengthening.
Pipeline, Bookings and Book-to-Bill Strength
Bookings achieved nearly 90% of target with a 96% book-to-bill ratio. Management reports a growing pipeline, larger average deal sizes in Engage, healthy late-quarter demand and increased new-logo activity versus prior-year Q1.
AI Strategy and Product Innovation
Launched AI Gateway this quarter (proprietary integration platform) to bridge CCaaS and leading AI platforms, shrinking deployment timelines from months to weeks. AI strategy pillars: client transformation, human augmentation and operational excellence.
Adoption of AI-enabled Tools and Platforms
Over 100 Engage clients and more than 25,000 associates are using the TTEC Perform platform. AI-aided hiring raised interview-to-hire rates by up to 25%, with early signs of improved retention and quality. Select AI-enabled coaching programs show NPS and quality improvements.
Offshore Mix Increasing to Improve Cost Profile
Engage offshore revenue mix increased from 34% to 38% for the 12 months ended March 31, 2026 (management expects >40% by year-end), supporting cost efficiency and expected margin improvements.
Digital Professional Services Momentum (Ex-Legacy)
Excluding two legacy CCaaS practices, Digital professional services grew 15.3% year-over-year, reflecting traction in AI, data and security services and expanded CX technology partnerships.
Backlog and Retention Signals
Engage backlog of $1.51B equals 94% of 2026 revenue guidance midpoint; Engage last 12-month revenue retention improved to 94% from 88% a year ago, indicating stronger client stickiness.
TTEC Earnings History
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed
TTEC Earnings-Related Price Changes
Report Date | Price 1 Day Before | Price 1 Day After | Percentage Change |
|---|---|---|---|
May 07, 2026 | $3.06 | $2.71 | -11.44% |
Feb 26, 2026 | $2.21 | $2.50 | +13.12% |
Nov 06, 2025 | $3.15 | $2.72 | -13.65% |
Aug 07, 2025 | $2.73 | $3.42 | +25.27% |
Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.
FAQ
When does TTEC Holdings, Inc. (TTEC) report earnings?
TTEC Holdings, Inc. (TTEC) is schdueled to report earning on Aug 06, 2026, After Close (Confirmed).
What is TTEC Holdings, Inc. (TTEC) earnings time?
TTEC Holdings, Inc. (TTEC) earnings time is at Aug 06, 2026, After Close (Confirmed).
Where can I see when companies are reporting earnings?
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What companies are reporting earnings today?
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What is TTEC EPS forecast?
TTEC EPS forecast for the fiscal quarter 2026 (Q2) is 0.24.