Large Client Base and App Engagement
26 million active clients total; active app clients up 19% to 15 million (used app in last 30 days) — roughly >1 in 3 adult South Africans.
Strong Earnings and Profitability
Headline earnings up 23% to ZAR 16.8 billion; return on equity (ROE) improved to 31% driven by positive jaws (OpEx growth 12% vs stronger income growth).
Balanced Income Mix and Diversification
Balanced growth across net interest income and non-interest income; just over two-thirds of operating income now from non-interest sources (transactions, Connect, VAS, insurance).
Capitec Connect & Connectivity Growth
Capitec Connect active base up 67%; data usage up ~3x to 40.5 PB; provided 78 million units of free data (3 PB) and launched free Connect-to-Connect calling and Connect devices (entry pricing from ZAR 181/month).
Credit Growth with Quality Controls
Personal Bank credit book grew 9.4%; credit card balances up 32%; disbursements up 27% to ZAR 68.7 billion; purpose lending up 94%; added ~110,000 new credit clients and onboarded ~147,000 young adults to build credit access.
Savings Market Share and Client Returns
Market share of fixed and notice deposits rose to 13%; savings plans grew by ZAR 15 billion and notice accounts attracted ZAR 858 million in interest paid to clients.
Insurance Expansion and Embedded Sales
Lives insured 16.6 million; total sum assured > ZAR 508 billion; net insurance income up 38% and funeral cover net result up 58% as all new policies sold on Capitec's own license.
Business Banking and Merchant Momentum
Business banking active clients grew from 174k (Feb 2024) to 456k; business lending book ZAR 30.4 billion (up 30%); scored lending grew to ZAR 3.1 billion from ZAR 738 million; 112k active merchants with ~ZAR 100 billion turnover on POS devices.
Fraud Prevention and Technology Adoption
Fraud interventions prevented losses of ZAR 673 million; ~5,000 employees actively use Gen AI (Claude, M365 Copilot, ChatGPT) averaging 4 uses/day to improve client service and productivity.
Client Givebacks and Price Reductions
Returned ~ZAR 1 billion to clients via fee reductions, lower card machine pricing and discount rates, lowered Connect prices (ZAR 330 million saved by clients), 1% credit card giveback saved ZAR 107 million, and other reductions totalling meaningful client savings.