Verint awarded $6.5M deal from utility company to deploy AI-powered bots

Verint announced that a top 10 U.S. public utility company signed a multi-year contract for the Verint Open Platform. They plan to increase CX automation and deliver AI business outcomes in their 1,800-agent contact center. Verint will deploy four AI-powered bots: Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot and Verint Quality Bot. “Public utilities are embracing CX automation to elevate their customer experiences with the same budget and resources,” says Verint’s Steve Seger, chief revenue officer. “The Verint Open Platform transforms the latest AI technology innovation into tangible AI business outcomes that are quickly deployed in existing workflows.”