TTEC Holdings and Bright Software, a global leader in immersive learning and simulation technology, announced a strategic alliance to dramatically improve contact center associate performance and engagement. The alliance will combine TTEC‘s global Learning & Development, or L&D, managed services capabilities with Bright’s award-winning AI-powered, immersive Learning Experience Platform, LXP, capabilities. TTEC and Bright have developed a joint solution to accelerate associate speed to proficiency, improve performance, and increase engagement and retention. The blended service and technology solution combines TTEC’s proprietary learning methodology, RealSkill, with Bright’s proven AI-enhanced delivery platform.
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