TransUnion awarded contract by Department of Veterans Affairs

Veterans are more likely to receive crucial information about their benefits for healthcare, housing and other critical services thanks to a contract the Department of Veterans Affairs-the nation’s largest healthcare provider-awarded to TransUnion and its partner Four Points Technology. Calls from the VA will soon be branded and verified on both land and mobile devices, with the Department’s name and phone number. In a pilot program implementing these features, the Department of Veterans Affairs saw a 20% increase in its answer rate, while reducing the number of calls-indicating Veterans are eager to answer calls from the VA when knowing they are legitimate. “We are honored to serve our nation’s Veterans by restoring trust in the phone channel to help them receive well-earned support,” said Steve Chaouki, President, U.S. Markets and Consumer Interactive, TransUnion. “By leveraging TransUnion solutions, the VA is better equipped to deliver information about essential benefits at times that matter most.”