Telus International and Appian expand partnership for AaaS platform

Telus International (TIXT) is expanding its strategic partnership with Appian (APPN) to provide clients with an end-to-end value chain through an intelligent automation as a service – AaaS – platform. Through the Appian partnership, Telus International has established a unified, AI-powered IT ecosystem. This ecosystem combines technologies, such as AI, machine learning, and robotic process automation, and incorporates a data fabric architecture that integrates next-gen, enterprise-wide data management and delivery across endpoints on-premises and in multiple cloud environments. Appian’s low-code process automation platform enables individuals to build applications with a visual interface. Using Telus International’s enhanced Automation as a Service platform that incorporates Appian’s low-code application development capabilities, Telus’ employees were able to develop network build tools with a variety of functionalities, such as network design, configuration, deployment, and optimization, much faster than with traditional methods. This has improved business workflow automation in the company’s critical business activities for Telus networks, resulting in savings of C$5M in 2023.