ibex (IBEX) and TPG (TPG) announced a new partnership to integrate Anna, TPG’s artificial intelligence communications assessment platform, into ibex’s Wave X platform to deliver next-generation quality automation, customer experience optimization and greater agent performance. “TPG is delighted to partner with ibex to leverage Anna’s 25 years and 180 million interactions worth of accumulated knowledge measuring sentiment and resolution from the customer’s perspective to deliver actionable insights and solutions,” said Lisa DeFalco, the founder and CEO of TPG. “This partnership will revolutionize the CX world. Combining ibex’s industry-leading solutions with Anna’s ability to provide rich data and valuable customer insights will enable business to take meaningful action quickly and at scale.”
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