ibex and Sapling.ai announced a new partnership to leverage Sapling’s AI-powered messaging assistant technology as part of ibex’s Wave X platform to empower agents to deliver an even greater customer experience, across diverse use cases. Sapling’s language model-powered solutions generate relevant responses from a team response bank, provide deep learning-driven autocomplete suggestions across all messaging platforms, and offer a shared knowledge library for blazing fast search. These technologies provide real-time suggestions to help sales, support, and success teams compose more effective and personalized responses.
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