Genpact announces collaboration with Microsoft

Genpact (G) announced a collaboration with Microsoft (MSFT) that allows Genpact’s global talent to access Microsoft’s Azure OpenAI Service to enable them to unlock new opportunities to implement generative AI capabilities for clients. Genpact has identified various opportunities to leverage large language models, or LLMs, to drive enterprise efficiencies in areas such as transition management, global service desk management, infrastructure management, and other areas. Generative AI has the ability to help companies improve employee productivity, and enhance operational efficiency and agility, allowing Genpact’s business teams to develop use cases that solve the many day-to-day challenges enterprises face. Azure’s cloud infrastructure coupled with the flexibility of the Azure OpenAI Service will help accelerate these solution developments.