First BanCorp Puerto Rico selects nCino to transform lending services

nCino (NCNO) announced that FirstBank Puerto Rico, a subsidiary of First BanCorp (FBP), has partnered with nCino to offer a more modern commercial banking experience for its customers in Puerto Rico, Florida and the Virgin Islands, while providing greater insights into its portfolio. This project was spurred on by FirstBank Puerto Rico’s digital transformation initiative, which is focused on enhancing the customer experience by providing greater agility and simplicity in its online commercial operations. The outcome will be a more efficient and customer-centric platform that can centralize data for reporting and portfolio management, accelerate loan cycle times and streamline processes. These innovations will also improve the lending and portfolio management process for FirstBank Puerto Rico’s employees, simplifying the loan cycle and enhancing credit response times.