ExlService partners with Quilt.AI for customer insight

EXL announced a partnership with Quilt.AI. This collaboration aims to merge EXL’s deep data, AI and industry expertise with Quilt.AI’s advanced AI-powered platform, which transforms big data into human insights and cultural understanding. The partnership will utilize the combined capabilities of both companies to help clients in industries such as retail, consumer packaged goods, financial services, and insurance to discover industry and product trends, analyze consumer journeys, and gauge consumer sentiment quickly and accurately. EXL intends to expand its ability to help clients understand their data and gain deeper insights into the contexts that shape consumer behaviors and preferences through proprietary AI models. This will enable businesses to make more informed decisions, proactively respond to changing market dynamics, and offer superior customer experiences.