ExlService announces partnership with Brown & Brown Absence Services Group

EXL announced a partnership with Brown & Brown Absence Services Group. Together, the two companies will develop an end-to-end claims management service that leverages conversational AI and powerful analytics to improve the claims adjudication process. This new capability will enable extracting and analyzing critical insights from unstructured claims data to instantly tag simple claims for immediate, automated processing and send more complex cases to highly skilled specialists for detailed review informed by years of claims experience. "This new technology optimizes AI and advanced analytics to improve the speed and accuracy of claims processing, while also including humans in the loop to focus on more complex cases," said Andy Logani, senior vice president, Head of Life & Annuity Business at EXL. "This is the future of the insurance industry – we’ve now reached a point where AI technology is able to augment human workflows to dramatically increase the speed, accuracy and depth of analyses required to meet the demands of the current marketplace."