eGain announced the availability of its AssistGPT generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida. An integral part of the eGain Knowledge Hub and powered by Generative AI, AssistGPT is a comprehensive zero-code tool that helps automate the knowledge management lifecycle. An AI Console allows administrators to define controls and guard rails for the use of generative AI, manage prompts, and orchestrate Gen AI with other AI technologies in the enterprise.
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