Calix appoints John Durocher as chief customer officer

Calix (CALX) announced it has appointed John Durocher as its chief customer officer, or CCO, "demonstrating its long-term commitment to helping broadband service providers succeed in a transforming industry." The company stated: "John is a cloud industry pioneer with over 30 years of experience helping customers achieve breakthrough business transformations and maximize technology investments. He was most recently an executive vice president at Salesforce, where he ran customer success, support, services, and renewals. He is widely recognized as one of the founders of customer success in the cloud industry. As CCO at Calix, John will leverage his extensive experience to scale and expand Calix Customer Success Services, Professional Services, Education Services, and Global Support Services. This will further enable BSPs to thrive in an increasingly competitive market by allowing them to differentiate, improve subscriber satisfaction, and increase revenue and margins-ultimately making a positive impact in their communities."