AT&T deploying generative AI tool ‘Ask AT&T’ for company employees

AT&T (T) is deploying a generative AI tool for its employees over the next several weeks “so they can be part of the first generation of true corporate users of this new capability. We think this technology will make them more effective, more efficient, and more creative at their jobs,” Andy Markus, AT&T chief data officer, said. The tool is called “Ask AT&T.” The first iteration uses OpenAI’s chatGPT functionality. It’s designed to be interoperable with other generative tools that are being created, the company said. AT&T added that it worked with Microsoft (MSFT) “to make Ask AT&T secure and safe for our employees and our corporate data.” It runs in an AT&T-dedicated Azure tenant that’s been pressure tested for leakage. AT&T employees can bring company data and information into Ask AT&T without worrying about that material leaking into the public domain. “We’re training Ask AT&T in a deliberate and measured way, so we can ensure that the system returns useful, accurate and, maybe most importantly, responsible responses… We also have to be on the watchout for external misuse of Generative AI,” Markus said.