Salesforce shares (CRM) jumped in pre-market trading on Monday after the cloud-based software company said that its new artificial intelligence platform, Agentforce 360, is now live globally. The rollout integrates AI agents across the company’s suite of cloud-based tools to automate customer and employee workflows.
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Agentforce 360 allows organizations to create and manage AI agents capable of completing tasks, answering questions, and acting on data securely within Salesforce’s governed environment. The company said the new system helps teams cut down on repetitive work while maintaining compliance and data control.
Agentforce 360 Connects Data, Humans, and Automation
The new platform gives companies a full toolkit for designing and deploying their own AI agents. Inside Salesforce’s Customer 360 ecosystem, users can build, train, and monitor agents connected to Data Cloud, which provides real-time access to customer and company data.
Slack acts as the live workspace where employees and agents collaborate, allowing users to review results, assign follow-up actions, and confirm outputs directly inside the chat platform. Salesforce said the goal is to make automation easier to deploy and more human to interact with.
Early Users Report Major Efficiency Gains
Salesforce highlighted strong results from early adopters. Reddit (RDDT) said resolution times fell by 84%, while 46% of customer support cases were resolved automatically.
OpenTable said AI agents now handle about 70% of inquiries without human intervention, and 1-800Accountant reported a 90% case deflection rate during its busiest tax season.
The results underline the growing enterprise demand for AI assistants that can handle service, marketing, and support tasks across industries.
Marc Benioff Calls Agentforce 360 a ‘Milestone for AI’
Chair and CEO Marc Benioff called the rollout a transformative step in Salesforce’s AI roadmap. “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible,” he said.
Salesforce said the global release builds on more than a year of Agentforce testing and thousands of pilot deployments. The company is positioning it as a foundation for its next phase of AI-driven enterprise growth.
Salesforce Stock (CRM) Gains on the News
Salesforce shares rose 1.01% to $244.12 in pre-market trading Monday, rebounding from a 1.49% decline to $241.68 at Friday’s close. Investors reacted positively to the company’s move to expand its AI capabilities across global markets.
Analysts said the new platform could help Salesforce strengthen customer retention and defend market share against AI-focused competitors like Microsoft (MSFT) and ServiceNow (NOW).
Is Salesforce Stock a Good Buy?
Wall Street remains broadly positive on Salesforce following the Agentforce 360 launch. Based on 38 recent analyst ratings, the stock holds a “Moderate Buy” consensus, with 29 Buys, eight Holds, and 1 Sell recommendation.
The average 12-month CRM price target sits at $333.52, implying 38% upside from Friday’s closing price.
