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Monthly Churn
Tracks the rate at which customers leave Zoom each month, offering a view into customer satisfaction and retention challenges.
Zoom's monthly churn has reached record lows, reflecting improved customer retention strategies and product adoption. The latest earnings call highlights a 40 basis point year-over-year improvement, with churn at 2.8% in Q1 FY '26. This trend is supported by strong growth in AI Companion usage and Zoom Phone adoption, indicating enhanced customer engagement. Despite macroeconomic challenges impacting the enterprise outlook, Zoom's strategic focus on innovation and customer satisfaction is paying off, contributing to stable revenue growth and a positive future outlook.
ZM Monthly Churn
| Date | Monthly Churn |
|---|---|
| Mar 31, 2025 | 2.80 |
| Dec 31, 2024 | 2.80 |
| Sep 30, 2024 | 2.70 |
| Jun 30, 2024 | 2.90 |
| Mar 31, 2024 | 3.20 |
| Dec 31, 2023 | 3.00 |
| Sep 30, 2023 | 3.00 |
| Jun 30, 2023 | 3.20 |
| Mar 31, 2023 | 3.10 |
| Dec 31, 2022 | 3.40 |
| Sep 30, 2022 | 3.10 |
| Jun 30, 2022 | 3.60 |
| Mar 31, 2022 | 3.60 |
| Dec 31, 2021 | 3.80 |
| Sep 30, 2021 | 3.70 |
| Jun 30, 2021 | 4.40 |
| Mar 31, 2021 | 3.70 |
| Dec 31, 2020 | 4.40 |