Want to see VZ full AI Analyst Report?
Consumer Wireless Churn
Measures the rate at which customers leave Verizon's wireless service, providing insight into customer satisfaction and competitive pressures.Churn climbed modestly through 2022–25 but then spikes dramatically in Q1–Q2 2026 — a shift that, if accurate, would threaten ARPA, service revenue and the upgraded guidance. That picture directly conflicts with Verizon’s Q2 narrative of improving postpaid phone churn (84 bps) and strong net adds, so this 2026 jump likely reflects a definition/data issue or one-off cohort event. Investors should reconcile the metric source (consumer vs. postpaid, including prepaid/wholesale) before drawing conclusions; a validated spike would be a material negative to the growth story.
Date | Consumer Wireless Churn |
|---|---|
Jun 30, 2026 | 3.59 |
Mar 31, 2026 | 3.45 |
Dec 31, 2025 | 1.68 |
Sep 30, 2025 | 1.61 |
Jun 30, 2025 | 1.58 |
Mar 31, 2025 | 1.57 |
Dec 31, 2024 | 1.64 |
Sep 30, 2024 | 1.61 |
Jun 30, 2024 | 1.63 |
Mar 31, 2024 | 1.62 |