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Sprinklr (CXM) AI Stock Analysis

MX:CXM

Sprinklr

(BMV:CXM)

Rating:―N/A
Action:N/A
Date:―

No summary available

Positive Factors
Recurring enterprise subscriptionsA subscription-led model with term-based enterprise contracts provides recurring revenue and greater visibility than transactional sales. Expansion through additional modules, users, agents, and geographies can deepen customer relationships and support durable revenue growth.
Negative Factors
Professional services weaknessProfessional services are currently reducing both growth and profitability, with sharply lower revenue expected and negative gross margins. Continued remediation, partner utilization changes, and service-delivery investments could weigh on consolidated results over the next several quarters.

Sprinklr (CXM) vs. SPDR S&P 500 ETF (SPY)

-10%-5%0%5%10%15%20%MX:CXM-3.33%SPY+13.13%Dec '25Jan '26Feb '26Mar '26Apr '26May '26Jun '26Jul '26Aug '26Sep '26Oct '26
Market Cap
MXN 1.58B
Dividend Yield
―
Average Volume (3M)
―
Price to Earnings (P/E)
71.2
Beta (1Y)
-0.15
Revenue Growth
-3.94%
EPS Growth
-82.11%
Country
Mexico
Employees
3,258
Sector
Technology
Sector Strength
61
Industry
Software - Application

Sprinklr Business Overview & Revenue Model

Company Description

Sprinklr, Inc. is a global enterprise software company specializing in cloud-based solutions. Its primary offering is the Unified Customer Experience Management (CXM) platform, a sophisticated system engineered to process and interpret vast amounts o...

Sprinklr Earnings Call Summary

Earnings Call Date:Sep 01, 2026(Q2-2027)|% Change Since:0.00%|Next Earnings Date:Dec 08, 2026
Earnings Call SentimentPositive

The call was predominantly optimistic, with management highlighting three consecutive quarters of improved execution, strong enterprise deal activity, improving renewal and expansion metrics, record total RPO growth, AI-native SKU ARR growth of 40%, a raised subscription revenue outlook, strong cash generation, and a debt-free balance sheet. The principal challenges were concentrated in professional services, including negative gross margin, softer billings, lower revenue guidance, and execution issues, alongside higher hosting and data costs, ongoing churn from the prior year, and Middle East disruptions. Management characterized the services issues as tactical and stated that the broader subscription business and transformation remain on track.

Positive Updates

Q2 Revenue, Subscription Growth, and Profitability
Second-quarter total revenue was $213.7 million, up 1% year-over-year, while subscription revenue was $194.8 million, up 3% year-over-year. Non-GAAP operating income was $31.3 million, representing a 15% non-GAAP operating margin, and non-GAAP net income was $0.11 per diluted share.

Negative Updates

Professional Services Revenue Shortfall
Professional services revenue was $18.9 million, lower than anticipated because of softness in managed services. The company said total Q2 revenue growth of 1% was affected by services offsetting the increase in subscription revenue.

Company Guidance

For Q3, Sprinklr expects total revenue to be in the range of $215 million to $216 million, subscription revenue to be in the range of $196 million to $197 million, representing 3% growth year-over-year at the midpoint, professional services revenue of $19 million, down 34% year-over-year, professional services gross margin to be negative 15%, non-GAAP operating income to be in the range of $33.5 million to $34.5 million, non-GAAP net income per diluted share of approximately $0.11, assuming 239 million diluted weighted average shares outstanding, $3 million in other income, a tax provision of approximately $10 million, and roughly $10 million of free cash flow; for the full year FY '27, it expects subscription revenue to be in the range of $782.5 million to $784.5 million, representing 4% growth year-over-year at the midpoint, total revenue to still be in the range of $866.5 million to $868.5 million, representing 1% growth year-over-year at the midpoint, professional services revenue of $84 million, non-GAAP operating income to be in the range of $139 million to $141 million, a 16% non-GAAP operating margin, non-GAAP net income per diluted share of approximately $0.47, assuming 240 million diluted weighted average shares outstanding, approximately $41 million in total tax provision, an estimated $15 million in other income, approximately a 26% effective tax rate, and a full year free cash flow margin of approximately 16%, representing about $135 million of free cash flow.

Sprinklr Risk Analysis

Sprinklr disclosed 45 risk factors in its most recent earnings report. Sprinklr reported the most risks in the "Finance & Corporate" category.

  • Finance & Corporate17
  • Tech & Innovation10
  • Legal & Regulatory10
  • Production2
  • Ability to Sell3
  • Macro & Political3
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy

Latest Risks Added

0 New Risks

Sprinklr Peers Comparison

Overall Rating

UnderperformOutperform
Sector (61)

Financial Indicators

MX:CXM against its peers
NameOverall RatingMarket CapP/E RatioROEDividend YieldRevenue GrowthEPS Growth
SPTSPT69Neutral$730.62M-24.10-14.05%―11.85%47.54%
EGANEGAN63Neutral$149.35M18.3110.20%―3.06%-72.26%
Sector *61Neutral$37.18B12.37-10.20%1.83%8.50%-7.62%
EGHTEGHT55Neutral$301.87M63.333.34%―3.66%―
UPLDUPLD40Underperform$11.77M-0.28-668.04%―-21.48%17.84%

* Technology Sector Average

Performance Comparison

-50%0%50%MX:CXMEGHTEGANUPLDSPTDec '25Jan '26Feb '26Mar '26Apr '26May '26Jun '26Jul '26Aug '26Sep '26Oct '26
MX:CXM and its peers over the selected period
Show on chartTickerCompany NamePriceChange% Change
MX:CXMSprinklr, Inc.139.50-4.80-3.33%
EGHT8x8 Inc2.090.3218.08%
EGANeGain Corporation5.90-9.33-61.26%
UPLDUpland Software3.98-15.12-79.16%
SPTSprout Social Inc Class A12.051.8418.02%
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.