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Dollar-Based Net Retention Rate
Shows how revenue from existing customers changes over time after upsells, downgrades, and churn; a rate above 100% means current customers are expanding their spend and can drive growth without relying solely on new sales. Consistently high retention reflects strong product value and long-term revenue sustainability.
Retention fell from peak levels in 2022 into a clear trough in 2023, then largely stabilized—most meaningfully, mid‑market and enterprise cohorts (>$50k/$100k) have recovered and now show notably stronger dollar retention than the broader base, reflecting the company’s upmarket traction. Management’s stated NDR assumption (~108%) and lapping of prior pricing indicate modest near‑term pressure, but accelerating AI monetization and record large‑account net adds offer a credible path to sustain or re‑accelerate retention over time.
MNDY Dollar-Based Net Retention Rate
| Date | Total Customers | Customers Over 10 Users | Customers With Greater Than $50K ARR | Customers With Greater Than $100K ARR |
|---|---|---|---|---|
| Sep 30, 2026 | 108.00 | 112.00 | 114.00 | 113.00 |
| Jun 30, 2026 | 109.00 | 113.00 | 115.00 | 115.00 |
| Mar 31, 2026 | 110.00 | 114.00 | 116.00 | 115.00 |
| Dec 31, 2025 | 110.00 | 114.00 | 116.00 | 116.00 |
| Sep 30, 2025 | 111.00 | 115.00 | 117.00 | 117.00 |
| Jun 30, 2025 | 111.00 | 115.00 | 116.00 | 117.00 |
| Mar 31, 2025 | 112.00 | 115.00 | 116.00 | 117.00 |
| Dec 31, 2024 | 112.00 | 115.00 | 115.00 | 116.00 |
| Sep 30, 2024 | 111.00 | 114.00 | 115.00 | 115.00 |
| Jun 30, 2024 | 110.00 | 114.00 | 114.00 | 114.00 |
| Mar 31, 2024 | 110.00 | 114.00 | 114.00 | 113.00 |
| Dec 31, 2023 | 110.00 | 115.00 | 115.00 | 114.00 |
| Sep 30, 2023 | 112.00 | 117.00 | 118.00 | 116.00 |
| Jun 30, 2023 | 114.00 | 120.00 | 122.00 | 120.00 |
| Mar 31, 2023 | 117.00 | 125.00 | 129.00 | 126.00 |
| Dec 31, 2022 | 121.00 | 130.00 | 137.00 | 135.00 |
| Sep 30, 2022 | 123.00 | 135.00 | 145.00 | 143.00 |
| Jun 30, 2022 | 125.00 | 139.00 | 152.00 | 152.00 |
| Mar 31, 2022 | 125.00 | 140.00 | 154.00 | 158.00 |
| Dec 31, 2021 | 121.00 | 137.00 | 150.00 | 154.00 |
| Sep 30, 2021 | 117.00 | 132.00 | 145.00 | 148.00 |
| Jun 30, 2021 | 111.00 | 126.00 | 138.00 | 136.00 |
| Mar 31, 2021 | 107.00 | 121.00 | 135.00 | 130.00 |
| Dec 31, 2020 | 105.00 | 119.00 | 136.00 | 128.00 |
