Cicero, Inc. provides desktop activity intelligence, process intelligence and automation software to help organizations isolate issues and automate employee tasks in the contact center and back office. Its products include Cicero Discovery, Cicero Insight and Cicero Automation. The Cicero Discovery collects desktop activity leveraging a suite of sensors. The Cicero Insight is a measurement and analytics solution that collects and presents high value information about quality, productivity, compliance, and revenue from frontline activity to target areas for improvement. The Cicero Automation delivers all the features of the Cicero Discovery product as well as desktop automation for enterprise contact center and back office employees. The company was founded in 1988 and is headquartered in Cary, NC.