All-Time High Fiber Performance
Achieved 69,000 fiber net additions, ending the quarter with over 600,000 fiber customers, reaching 20% penetration of the fiber network.
Mobile Growth and Milestone
Accelerated mobile growth with 49,000 mobile line net additions and surpassed the milestone of 500,000 mobile lines.
Churn Reduction
Quarterly churn reached the lowest levels in 3 years, with annualized broadband churn improving by 90 basis points year-over-year in Q1.
Operational Efficiency Initiatives
Reduced service calls by over 1 million and truck rolls by 280,000 in the last 12 months through AI and automation.
Improvements in Customer Experience
Recognized by the global Stevie Awards for excellence in customer service and customer service transformation.
Optimized Programming Agreements
Successfully navigated programming negotiations with minimal disruption, retaining 99.8% of impacted customers.