TTEC Holdings (TTEC) announced the expansion of its partnership with Google (GOOG, GOOGL) Cloud that will allow customers to use Google’s AI-powered Contact Center-as-a-Service capabilities to strengthen the real-time interactions with customers across digital and live channels. Cloud-based innovation will continue as TTEC Digital builds intellectual property around Google Cloud, driving new capabilities into the market-leading cloud platform that will extend to the workforce powering contact center operations for TTEC’s global client base. This expanded partnership will enable clients to deliver fast and intuitive self-service to their customers, and provide agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.
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Published first on TheFly