The International Association of Machinists and Aerospace Workers, representing the more than 8,000 Customer Service Employees at Southwest Airlines announced their members voted in favor of a new, five-year contract. This contract covers Southwest’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service. These valued Employees support Customers during their Southwest journey, whether that’s taking a phone call to change a Customer’s travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest(R) serves. The new contract becomes amendable on Dec. 15, 2027.
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